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Our order was marked as delivered but we cannot find it. What do we do? Missing package?
If your order was shipped via UPS, please give UPS a call as soon as you realize that the package is missing. Here is UPS’ number: 1-800-PICK-UPS
If your order was shipped via USPS (Post Office), please give USPS a call as soon as you realize that the package is missing. Here is USPS’ number: 1 (800) 275-8777
Oftentimes, UPS and USPS are able to track down the package within a day or two; generally, missing package claims are resolved in 2-8 business days. If you need help contacting UPS or USPS, give us a call (888-236-5657) or email (firstname.lastname@example.org).