Navigation

Knowledge base

Shipping and Handling

View
  1. How do I package a return? I don’t have the original shipping box
  2. Our order was marked as delivered but we cannot find it. What do we do? Missing package?
  3. Processing and Shipping time?
  4. How much does shipping cost?

Parts and Warranty

View
  1. Where is my serial number?
  2. Warranty info? Do the scooters have a warranty? What about the used/sale items?
  3. My scooter has a broken part that does not look like it can be repaired. What can I do?
  4. My son has outgrown his Mini. We would like to pass it down to my niece, what parts should I buy to soup it up?
  5. Do you offer parts for your adult scooters at all? Or just kids’ scooters? I am interested in an adult scooter but do not see any parts.

Returns and Exchanges

View
  1. Do you extend the "return window" for the holiday shopping season? I would like to get my holiday shopping done in November but will wait if we only have 30 days
  2. How do I package a return? I don’t have the original shipping box
  3. My helmet doesn’t fit, can I return it?
  4. Micro Kickboard Return Policy
  5. We ordered on Amazon and would like to return/exchange, can we send the item to you? Can you offer me a refund on an Amazon-fulfilled purchase?

How to Choose

View
  1. Should I purchase the Mini Micro (ages 2-5) or the Maxi Micro (ages 5-12)? My 4-year-old is big for his/her age.
  2. 2 vs 3 wheel for Kids Scooters
  3. What scooter for me? I’m an adult and have never scooted before
  4. My son has outgrown his Mini. We would like to pass it down to my niece, what parts should I buy to soup it up?
  5. Do you offer parts for your adult scooters at all? Or just kids’ scooters? I am interested in an adult scooter but do not see any parts.

Features and Technical Specifications

View
  1. Difference between Micro Black and Flex Black
  2. Do the scooters fold down?
  3. Is there assembly required?
  4. How do I unfold my scooter? I took it out of the box and cannot figure it out!
  5. We just received our Mini/Maxi and the handlebar won’t budge— the steering seems “stuck,” how do we unlock the steering?

Ordering and Return Policies

View
  1. Do you extend the "return window" for the holiday shopping season? I would like to get my holiday shopping done in November but will wait if we only have 30 days
  2. How do I package a return? I don’t have the original shipping box
  3. How do I apply for a wholesale account?
  4. How do I track my order?
  5. Do you guys offer gift cards?

Safety Gear

View
  1. My helmet doesn’t fit, can I return it?
  2. What size helmet do I need for my 3-year-old?

About Us

View
  1. Where are the scooters and kickboards manufactured?
  2. Where can we try these scooters out in person?
  3. What’s the difference between your scooters and other brands? Your scooters are more expensive, please explain why!
  4. Where are you based out of? Is your office in Switzerland?