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Knowledge base

Shipping and Handling

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  1. How do I package a return? I don’t have the original shipping box
  2. Our order was marked as delivered but we cannot find it. What do we do? Missing package?
  3. Processing and Shipping time?
  4. How much does shipping cost?

Parts and Warranty

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  1. Where is my serial number?
  2. I own a different brand of scooter. Will your spare parts fit?
  3. I own an older "Micro" that was produced by Huffy. Will your parts fit?
  4. Warranty info? Do the scooters have a warranty? What about the used/sale items?
  5. My scooter has a broken part that does not look like it can be repaired. What can I do?

Returns and Exchanges

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  1. Do you extend the "return window" for the holiday shopping season? I would like to get my holiday shopping done in November but will wait if we only have 30 days
  2. How do I package a return? I don’t have the original shipping box
  3. My helmet doesn’t fit, can I return it?
  4. Price Matching Policy
  5. Micro Kickboard Return Policy

How to Choose

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  1. Maxi Original vs Maxi Deluxe - what are the differences?
  2. Should I purchase the Mini Micro (ages 2-5) or the Maxi Micro (ages 5-12)? My 4-year-old is big for his/her age.
  3. 2 vs 3 wheel for Kids Scooters
  4. What scooter for me? I’m an adult and have never scooted before
  5. My son has outgrown his Mini. We would like to pass it down to my niece, what parts should I buy to soup it up?

Features and Technical Specifications

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  1. Difference between Micro Black and Flex Black
  2. Maxi Original vs Maxi Deluxe - what are the differences?
  3. I own a different brand of scooter. Will your spare parts fit?
  4. I own an older "Micro" that was produced by Huffy. Will your parts fit?
  5. Do the scooters fold down?

Ordering and Return Policies

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  1. Do you extend the "return window" for the holiday shopping season? I would like to get my holiday shopping done in November but will wait if we only have 30 days
  2. How do I package a return? I don’t have the original shipping box
  3. How do I apply for a wholesale account?
  4. How do I track my order?
  5. Do you guys offer gift cards?

Safety Gear

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  1. My helmet doesn’t fit, can I return it?
  2. What size helmet do I need for my 3-year-old?

About Us

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  1. Price Matching Policy
  2. Where are the scooters and kickboards manufactured?
  3. Where can we try these scooters out in person?
  4. What’s the difference between your scooters and other brands? Your scooters are more expensive, please explain why!
  5. Where are you based out of? Is your office in Switzerland?